Cross-border disputes (outside EU)

Cross-border disputes (outside EU) 

INFO Network

The Financial Arbitrator is a member of the INFO Network (i.e. the International Network of Financial Services Ombudsman Schemes), the international network of dispute resolution bodies dealing with an out-of-court resolution of consumer disputes related to financial market. The network has been created in 2007.

A consumer who wishes to file a complaint against a financial service provider from outside the European Economic Area may use the services of INFO Network to:

• find the dispute resolution body competent to decide his/her dispute using the list of INFO Network members on its website and file a complaint with it;
• contact a local dispute resolution body to help him / her to find the dispute resolution body competent to decide his / her dispute.

Please find more information on INFO Network here. 
 

The list of dispute resolution bodies / financial ombudsmen outside the EU / EEA 

Please find below the list of ombudsmen and dispute resolution bodies dealing with an out-of-court resolution of consumer disputes related to financial market outside the European Economic Area. You may find the list of dispute resolution bodies in the European Economic Area here.

Armenia

• Financial System Mediator https://www.afca.org.au/

Australia

• Australian Financial Complaints Authority http://www.fos.org.au/centric/home_page.jsp

Bosnia and Herzegovina 

• Ombudsman for the Banking System of the Republic of Srpska https://abrs.ba/en/ombdsman/c90
• Insurance Ombudsman in the Republic of Srpska http://www.azors.rs.ba/azors/eng/ombudsman.html

Botswana

• Botswana Banking Ombudsman http://www.banking-adjudicator.org.bw/

Canada

• Ombudsman for Banking Services and Investments http://www.obsi.ca/
• Client Services & Compensation Division of the Autorité des marchés financiers, Québec http://www.lautorite.qc.ca/en/file-complaint-conso.html
• General Insurance OmbudService http://www.giocanada.org/
• OmbudService for Life & Health Insurance http://olhi.ca/

Chile

• Chilean Insurance Ombudsman http://www.ddachile.cl/home.asp

Eswantini (formely Swaziland)

• Ombudsman of Financial Services http://www.ombudsfs.org.sz/

Hong Kong, China

• Financial Dispute Resolution Centre (not a member of INFO Network) http://www.fdrc.org.hk/en/html/aboutus/aboutus_welcome.php

India

• Banking Ombudsman, Reserve Bank of India http://www.rbi.org.in/SCRIPTs/bs_viewcontent.aspx?Id=164

Isle of Man

• Financial Services Ombudsman http://www.gov.im/oft/ombudsman/

Kazakhstan

• Insurance Ombudsman http://insurance-ombudsman.kz/
• Banking Ombudsman http://bank-ombudsman.kz/?lang=en

Malaysia

• Ombudsman for Financial Services http://www.ofs.org.my/en/
• Securities Industry Dispute Resolution Center http://www.sidrec.com.my/Web/Home.aspx

Mauritius

• Office of the Ombudsperson for Financial Services (website pending)

Montenegro

• Banking Ombudsman http://www.bankarskiombudsman.org/eng/

New Zealand

• Banking Ombudsman Scheme https://www.bankomb.org.nz/
• Insurance & Financial Services Ombudsman Scheme http://www.ifso.nz/
• Financial Services Complaints Ltd http://www.fscl.org.nz/

Pakistan

• Banking Mohtasib (Ombudsman) http://www.bankingmohtasib.gov.pk/

Peru

• Defensoria del Cliente Financiero http://www.dcf.com.pe/

Russia

• Financial Ombudsman Office of the Russian Federation http://www.finombudsman.ru/

Saudi Arabia

• General Secretariat of the Committees for Resolution of Insurance Disputes & Violations http://www.sama.gov.sa/en-US/ConsumerProtection/Pages/Complaint.aspx

Senegal

• Banking Ombudsman (not a member of INFO Network) http://www.oqsf.sn/
• Insurance Ombudsman (not a member of INFO Network) http://www.oqsf.sn/

Singapore

• Financial Industry Disputes Resolution Centre Ltd http://www.fidrec.com.sg/website/index.html

South Africa

• Credit Ombud http://www.creditombud.org.za/
• Ombudsman for Long-term Insurance http://www.ombud.co.za/
• Ombudsman for Banking Services http://www.obssa.co.za/
• FAIS Ombud (Ombud for Financial Services Providers) http://www.faisombud.co.za
• Ombudsman for Short-term Insurance https://www.osti.co.za/
• Office of the Pension Funds Adjudicator http://www.pfa.org.za/

Taiwan ROC

• Financial Ombudsman Institution http://www.foi.org.tw/

Trinidad & Tobago 

• Office of the Financial Services Ombudsman http://www.ofso.org.tt/

United States of America

• Office of the Ombudsman, Office of the Comptroller of the Currency https://www.occ.treas.gov/topics/dispute-resolution/index-dispute-resolution.html