Cross-border disputes (outside EU)

Cross-border disputes (outside EU) 


INFO Network

The Financial Arbitrator is a member of the INFO Network (i.e. the International Network of Financial Services Ombudsman Schemes), the international network of dispute resolution bodies dealing with an out-of-court resolution of consumer disputes related to financial market. The network has been created in 2007.

A consumer who wishes to file a complaint against a financial service provider from outside the European Economic Area may use the services of INFO Network to:

  • find the dispute resolution body competent to decide his/her dispute using the list of INFO Network members on its website and file a complaint with it;
  • contact a local dispute resolution body to help him / her to find the dispute resolution body competent to decide his / her dispute.

Please find more information on INFO Network here
 

The list of dispute resolution bodies / financial ombudsmen outside the EU / EEA 

Please find below the list of ombudsmen and dispute resolution bodies dealing with an out-of-court resolution of consumer disputes related to financial market outside the European Economic Area. You may find the list of dispute resolution bodies in the European Economic Area here.

Armenia

Australia

Bosnia and Herzegovina 

Botswana

Canada

Chile

Eswantini (formely Swaziland)

Hong Kong, China

India

Isle of Man

Kazakhstan

Malaysia

Mauritius

  • Office of the Ombudsperson for Financial Services (website pending)

Montenegro

New Zealand

Pakistan

Peru

Russia

Saudi Arabia

Senegal

Singapore

South Africa

Taiwan ROC

Trinidad & Tobago 

United States of America

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